downtown spokane blog

March 02, 2006

 

Catacombs Draws One Last Breath

5 Comments:

Blogger RemiO said...

Hah, well, that's a good way to stop people from going to their restaurant. It's off of my list now at least.

March 02, 2006 8:53 AM

 
Anonymous Jennifer N. said...

"Seattle's" comment was totally uncalled for...he should have offered you a free dinner!
I was also there Sat. night and waited way to long for a glass of water and wine...although the pizza was great.

March 02, 2006 9:30 AM

 
Anonymous Zach said...

Every time i read what "Seattle" had to say, I become more frustrated. This email is the exact opposite of what it should have been. The owner should have apologized, maybe tried to offer an explanation, and then invited you back again.

You did what you are supposed to do as a blogger who discusses downtown Spokane. You commented on a Spokane establishment. You did not sound bitter. You sounded disappointed. You waited for a long time, the service was not acceptable, you left. That is what most people would have done. I dont think that it would have been better to wait there, become angry, yell at the frustrated staff, and completely ruin your evening.

People like you are what make Spokane incredible...nothing lame about it.

March 02, 2006 10:30 AM

 
Anonymous JT said...

Sad really...that an owner lash out so quickly. The definition of a "service" industry is obviously a foreign concept to him. Perhaps he is revealing a deeper secret...the fact that his business may be failing because of...oh, I don't know...bad service, incompetent management, average food, high prices, and now an absolutely unprofessional attack on a customer. Mr. Owner...yes...I am talking to you because I know you are reading these comments, while hiding behind your computer screen...drink your damn coffee and take a valium before responding in such a childish, cowardly manner. You have done a huge disservice to your employees, as they will likely find themselves out of a job because of your temper. I will tell everyone about the exchange you had with this blogger, WHO, by the way, has done nothing but support the growth and development of downtown Spokane! Astazio, keep the faith! Spokane is a better place because of you.

March 02, 2006 6:17 PM

 
Blogger Ben Delaney said...

amazing. It's too bad really. That place has always had such potential. That kind of response is scary though.

March 03, 2006 1:46 PM

 

Post a Comment

<< Home

This morning I received an e-mail that quickly got my attention. So much so that it took away the need to be woken up by my first cup of coffee. It was in reference to my previous post about Catacombs. I won't disclose who wrote it, but he is one of the owners, and since there is only one owner I will let you figure it out on your own.

It is amusing that he signed it "Seattle" to hide his identity and give him some sort of credit for knowing a "lame" post when he sees one. Those sneaky Seattlites. I also can't help but laugh that he suggests I "tell" them instead of writing a post on my blog when he and I know very well that I sent a link of my post to him in an e-mail to make them aware of my bad experience. No wonder the staff of Catacombs is lacking in customer service when the owner of the establishment is going to treat patrons this way.

On Mar 1, 2006, at 11:07 PM, ***** wrote:
I read your blog about Catacombs.. wow you're bitter.
Is this is why Spokane is so lame... people like you?

Perhaps you should just tell them instead of looking
like an ass.

-Seattle
It amazes me that I am bitter because I had a 40 minute wait in a restaurant! As if I was expecting too much by wanting a server to come to the table where I was sitting! Where did I think I was? Seattle?

I encourage more e-mails like this from anyone who is disgruntled with one of my posts. It will save me a considerable amount of money in morning coffee costs.

Related Posts at Remi1000 & SpoVegas